Cloud Contact Center
Expandible Solutions for Growing Businesses
Providing truly end-to-end contact center as a solution. On-demand solutions to create an affordable and scalable fully-featured contact center at your fingertips. Our Cloud Contact Center leverages the software-as-a-service (SaaS) model to deliver customizable and easy-to-use call center solutions. Access all the advanced communication tools at your fingertips to help you in enhancing your customer experience, delivering outstanding support, increasing revenues, and building better customer relationships
Benefits
SHORTEN TIME TO TURN UP
Adopting our Cloud Contact Center is painless and fast. Your state-of-the-art contact center solution can be up and running in only a few weeks. Plus, our ability to rapidly add new services and features gives you a cutting-edge contact center without any delayed timelines or costly resources.
IMPROVE CUSTOMER SATISFACTION
With hundreds of reports at your disposal and the ability to create custom reports, you’ll get a 360-degree view of your customer interactions and quickly determine why your customers are contacting you. This valuable information enables you to predict customer behavior and plan accordingly, resulting in increasing customer satisfaction and loyalty.
INCREASE REVENUE & PROFITABILITY
With Intelligent Skill-based Routing, you’ll be able to provide a profitable customer experience every time. Quickly connect callers to agents with the best skills to help them, allowing you to maximize every revenue opportunity.
BOOST AGENT PRODUCTIVITY
Increase your agents’ ability to provide first-call resolution
by ensuring that every agent is following best practices for
resolving any customer issue using our flexible workflow
agent scripting
Our Cloud Contact Center Solution is designed to improve contact center operations by reducing ITreliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics. When you trust our cloud solution your business can benefit from everything here and so much more.
Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. Loudhouse researchers found that 69 percent of strategic decision-makers within the U.S. believe the contact center is a “business-critical revenue generator” and that contact centers can deliver increased revenue per transaction and better returns on marketing investment through improved conversion rates, upselling and cross-selling.
COST SAVINGS | NO UPFRONT INVESTMENT | ON-DEMAND SCALABILITY | EASY DEPLOYMENT
Data Center
- 24/7 network monitoring
- Geographical survivability
- Automatic software updates
- On-demand Scalability
- Certified PCI DSS 3.0 SSAE 16
Call Center Queue
- Inbound voice queues
- Outbound & blended voice queues
- Automated call-back and click-to-call
- Email, chat, SMS, social media queues
- Automated threshold SMS/email alerts
Call Center Group
- Multi-skill routing
- CRM Integration (CTI)
- Agent call-flow scripting
- IVR integration for self service
Quality Management
- Call recording (with agent notes)
- Screen recording with playback
- Live monitor, whisper, barge-in
- Agent and web chat logs
- Agent coaching and evaluation
Workforce Management
- Forecasting and scheduling
- Schedule optimization
- Vacation automation and shift-trade portal
- Real-time adherence view and reporting
Reporting & Analytics
- Real-time stat display
- Real-time graphical dashboard
- Custom agent activities
- Custom multi-level dispositions
- Detailed call and agent stats
- Scheduled reports
- Customized contact center reports
Ready to Learn More or Get Started?
Let us know how we can help you today – find out more about what we can offer, or have one of our consultants walk you through how to get started today and answer any questions you might have.